1. Introduction
StreamOVax ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website streamovax.com (the "Site") and use our services.
Please read this Privacy Policy carefully. By accessing and using StreamOVax, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.
2. Information We Collect
2.1 Information You Provide Directly
- Account Registration: Name, email address, phone number, educational background, and password when you create an account
- Course Enrollment: Personal and payment information required to enroll in courses
- Communications: Information provided when you contact us via contact forms, email, phone, or live chat
- Profile Information: Resume, portfolio, professional experience, and other career-related details
- Payment Information: Credit card, bank account, or digital wallet details (processed securely by third-party providers)
2.2 Information Collected Automatically
- Log Data: IP address, browser type, operating system, referring URLs, and pages visited
- Device Information: Device type, unique device identifiers, and mobile network information
- Usage Data: Course progress, learning activities, quiz scores, and interaction with platform features
- Cookies: Session cookies, persistent cookies, and similar tracking technologies
- Analytics: Information collected through Google Analytics and similar tools to understand user behavior
2.3 Information from Third Parties
- Social media platforms (if you sign up using social login)
- Payment processors and financial institutions
- Third-party educational and employment platforms
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, maintain, and improve our courses and services
- To process enrollments, payments, and course access
- To personalize your learning experience and track progress
- To communicate course updates, new offerings, and promotional materials
- To provide career support, mentoring, and job placement services
- To respond to your inquiries and provide customer support
- To analyze website usage and improve user experience
- To prevent fraud, abuse, and unauthorized access
- To comply with legal obligations and regulations
- To conduct educational research and quality improvement
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third parties who assist in payment processing, email delivery, analytics, and technical support
- Career Services: Employers and recruitment partners (with your consent) for job matching and placement services
- Legal Compliance: When required by law or to protect our legal rights
- Business Transfers: In case of merger, acquisition, or sale of assets
We do not sell your personal information to third parties. Your data is shared only for the purposes outlined in this policy.
5. Data Security
We implement comprehensive security measures to protect your information from unauthorized access, alteration, and disclosure:
- Encryption of data in transit (SSL/TLS protocols)
- Secure password hashing and storage
- Regular security audits and vulnerability assessments
- Restricted access to personal information by authorized personnel only
- Two-factor authentication options for account security
However, no security system is completely impenetrable. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
6.1 Right to Access
You have the right to request and receive a copy of your personal information held by us.
6.2 Right to Rectification
You may request correction of inaccurate or incomplete information.
6.3 Right to Erasure
You can request deletion of your personal information, subject to legal and contractual obligations.
6.4 Right to Object
You may object to processing of your information for marketing or profiling purposes.
6.5 Data Portability
You can request your data in a portable, machine-readable format.
To exercise these rights, please contact us at privacy@streamovax.com with clear identification and specific requests.
7. Cookies and Tracking
We use cookies to enhance your browsing experience, remember preferences, and analyze website usage. You can control cookie settings through your browser. However, disabling cookies may limit some website functionality.
For detailed information, see our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing personal information.
9. Children's Privacy
StreamOVax is not directed to children under 13 years old. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information promptly. Parents concerned about children's data should contact us immediately.
10. Retention of Information
We retain personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. You can request data deletion at any time, subject to legal requirements.
- Account data: Retained until account deletion or inactivity (typically 2+ years)
- Course completion records: Retained for 7 years for certification purposes
- Payment information: Retained per financial regulations (6-7 years)
- Marketing communications data: Retained until unsubscribe
11. International Data Transfers
StreamOVax operates in Thailand and serves global users. Your information may be transferred, stored, and processed in countries outside your country of residence. By using our services, you consent to such transfers. We ensure adequate safeguards comply with applicable data protection laws.
12. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes via email or prominent website notices. Your continued use of StreamOVax after updates constitutes acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Email: privacy@streamovax.com
- Mailing Address: StreamOVax Privacy Team, 123 IT Park, Silom Road, Bangkok, Thailand 10110
- Phone: +66 (0) 81 234 5678
- Response Time: We aim to respond within 15 business days
14. Disclaimer
This Privacy Policy is informational in nature. StreamOVax is a promotional and educational platform. For legal advice regarding your privacy rights, please consult with qualified legal counsel familiar with your jurisdiction.